Yes! The MyThyme Loyalty Rewards program is FREE to join. Participation requires creating an account and providing your details.

Not at this time.

No, the loyalty card is only available digitally through the website or app.

MyThyme Rewards barcode is only visible on Mobile Web and Mobile App:

• Mobile Web
  • Navigate to the account settings page, and select the header option for "Loyalty."
• Mobile App
  • Open your Fresh Thyme App and select the barcode icon in the top right of the screen.

MyThyme Rewards helps customers get rewarded for doing the shopping they normally would. As a member, you’ll earn 10 points for every $1 spent on eligible products in-store.

• Redeem points for dollars ($) off coupons: For example: Once you reach 5,000 points, customers have the ability to redeem their points for a $5 reward to use on their next purchase of eligible items.
Every point earned is valid for 365 days. Save your points for a bigger reward.
• Aside from earning points, MyThyme members receive these great benefits:
  • Exclusive instant savings opportunities through weekly coupons towards popular products;
  • Access to members-only savings events.
  • Access to bonus point and point multiplier events; and
  • Birthday rewards.

• Desktop Web/Mobile Web
  • Simply sign in to your MyThyme account, navigate to the rewards section of the coupon gallery and select history.
• Mobile App
  • Sign in to your Fresh Thyme app and tap the “Rewards” icon on the main navigation menu.

If you return an item, Fresh Thyme reserves the right to reduce your points balance by the number of points earned for the returned item(s).

The points are forfeited.

Points will not be earned, and loyalty reward coupons cannot be used for some items, including:

• Adult beverages (e.g. beer, wine, liquor);
• CBD and other hemp derived items;
• Gift cards;
• Taxes;
• Refundable deposits (e.g., bottles, cans, containers);
• Postage;
• Lottery tickets;
• Fresh Thyme delivery, curbside or other service fees; and
• Third party delivery services (e.g. Doordash, Instacart, Uber Eats, etc.).

Yes, please see our Terms of Use for more details.

When points thresholds are met, a reward coupon will automatically appear in the rewards section of the Fresh Thyme app/website for you to clip. Clip the coupon before your next purchase and save at checkout.

There are two ways for you to clip MyThyme Coupons:

1. Navigating the coupon gallery.
   • To clip coupons through the Fresh Thyme app, log into your account, then click "Coupons" to start exploring your fresh savings!
   • Once you clip a coupon, it will enter your wallet. Scan your barcode or enter your phone number at checkout and your clipped coupons will automatically apply to your purchase.
2. Finding a product on the desktop or app with a coupon available and clipping it there.
   • When you are shopping digitally through our website or app, items that have a digital coupon available will have a "clip digital coupon" button.
   • Click the “clip a digital coupon” button to add the coupon to your digital wallet.
   • Scan your barcode or enter your phone number at checkout in-store and all coupons will automatically apply to your purchase when eligible.

After a coupon is clipped, it is automatically added to your digital wallet for use in the next purchase. There are two ways for you to ID as a MyThyme member at checkout to redeem offers.

1. Using Your Phone Number
   • When checking out in a self-checkout lane, you can enter your phone number on the pin pad. The self-checkout machine will audibly confirm once you’ve been successfully identified by saying, "frequent shopper account activated."
   • If you are checking out in a staffed lane, a team member will prompt you to enter your MyThyme Loyalty Program phone number on the pin pad or to scan barcode. The team member can reaffirm they have received your ID successfully and all clipped coupons have been applied.
2. Using The Fresh Thyme App Your Barcode
   • Each Loyalty Member has their own loyalty ID/barcode available in the Fresh Thyme app. Simply open your Fresh Thyme App, and click the barcode icon to view it. Scan at the beginning of the checkout process.
   • If you are checking out at a staffed lane, simply pull up your unique MyThyme barcode and when prompted by the cashier, hold your phone up to the scanner. A beep indicates it successfully read your barcode. All coupons you have clipped will be instantly applied after scanning your MyThyme barcode.

Yes. For example, if you have clipped two $5 rewards or a $5 and a $10 reward, both coupons will be added to your digital wallet and will be applied to your next purchase when you identify your MyThyme loyalty account.

Yes. After clipping the reward coupon(s), it will be automatically added to your digital wallet for your next purchase. The points used to clip the coupon will be deducted from your account and you will have 90 days to redeem. If the coupon is not redeemed after 90 days, the coupon will expire and the points used to clip the coupon will be forfeited.

If you have provided your birthday into account settings page > profile section, then at the beginning of your birthday month you will receive a one-time use special birthday reward coupon for your use during the month.

Points are deducted when a reward coupon is clipped and added to the wallet. Once clipped, you have 90 days to use the reward coupon. If a reward coupon expires, the points will not be added back to the account.

Yes, rewards and coupons can be combined with both sales or coupons, physical or digital, that are eligible to be combined with other offers.

The points and rewards are forfeited.

No, the transaction total must be equal to or greater than the reward value.

Yes, any points earned on a purchase will be available for 365 days unless otherwise specified. Bonus points earned through means not related to a purchase may have a different expiration date.

Signing up is as simple as downloading the Fresh Thyme mobile app from either the Google Play or Apple App store. You can also sign up from the Fresh Thyme website by visiting the MyThyme Loyalty page.

If you receive a message indicating that an account already exists, please try resetting your password using the provided link. If you are unsure which email address is associated with your account, please contact customer support for further assistance [email protected].

On the sign-in screen, select the option below the password field in green text "Forgot your password". This will trigger a password reset email to the email address on file for your account. If you are unable to access the email on file for your account or are having trouble receiving the password reset email, please contact customer service [email protected].

Navigate to the account settings page and select the option to "Delete Account."

This may be an indication that there is an error in your loyalty account settings page where your phone number was input, or the wrong phone number was input at checkout. Scan your loyalty barcode for the best results.

Unfortunately, you must use your MyThyme information at the time of checkout to earn points and redeem offers.