Frequently Asked Questions
Store hours vary by location. Select your home store for up-to-date hours, contact information, and directions.
If at any point, an item is unsatisfactory, we will provide a full refund for the item or exchange it for a different item. We ask that you please provide your receipt when returning an item from our Vitamin and Body Care department.
We do offer gift cards and they can be picked up in any store location. At this time, gift cards are only available in our store locations.
We offer a 10% discount if you purchase a full case of an item. To place an order, please contact your local store directly. Please note that case discounts will not apply if the item is already on sale.
You can submit your products to our buyers for consideration using the Vendor Portal Page. Our buyers will look into your product and contact you directly if interested.
Fresh Thyme offers our local non-profit organizations a 5% discount on our gift cards — just like a Scrip Program. Your organization can sell the gift cards at full price to help raise funds while promoting healthy living. To get started supporting your organization, stop by your local Fresh Thyme with your 501c3 letter and any one of our friendly cashiers will be happy to help you purchase Fresh Thyme Giving Card Program gift cards.
We accept vendor coupons, as long as they are not expired or specified for use at a different retailer.
We accept EBT/food stamps/Link Cards at all our store locations, in-store only. Pickup and delivery orders are not currently eligible for EBT/food stamps/Link Cards use.
At this time, we do not take WIC. We are sorry for any inconvenience.
We accept personal checks in all our stores. Personal Checks are not currently accepted for our pickup and delivery orders.
We’ll gladly take care of this for you on your next visit. Stop by at your earliest convenience and we’ll make sure you’re refunded for the overcharge.
We do offer cash back at checkout – max of $40 at a staffed lane and $25 at self-checkout. The minimum is $1.00.
Our ads go live on our website every Tuesday and are available in-store the following Wednesday - the beginning of our ad week.
You can view our ad on our Weekly Ad page on our website.
Our Grand Opening store ads feature unique deals and sales as part of our Grand Opening special! This is temporary, and after a few weeks the ads will match up with the other stores in that area.
MyThyme is our loyalty program that offers access to weekly coupons, exclusive member sales, a special birthday offer, and more!
Signing up is as simple as downloading the Fresh Thyme mobile app from either the Google Play or Apple App store. You can also sign up from the Fresh Thyme website by visiting the MyThyme Loyalty page
There are two ways for you to ID as a MyThyme member at checkout to redeem offers.
- Using Your Phone Number
- When checking out in a self-checkout lane, you can enter your phone number on the pin pad. The self-checkout machine will audibly confirm once you’ve successfully ID'ed by saying, "frequent shopper account activated."
- If you are checking out in a staffed lane, a team member will prompt you to enter your MyThyme Loyalty Program phone number, which you will then complete on the pin pad. The team member can reaffirm that they have received your ID successfully and that all clipped coupons have been applied. Once checkout is complete, you’ll receive a receipt showing your digital coupon savings.
- Using Your Barcode
- Each Loyalty Member has their own loyalty ID/barcode available in the Fresh Thyme app. Simply open your Fresh Thyme App, and click the barcode icon to view it. Scan at anytime during the checkout process and after checkout is complete, your receipt will show your digital coupon savings.
- If you are checking out at a staffed lane, simply pull up your unique MyThyme barcode and when prompted by the cashier, hold your phone up to the scanner which will beep after it successfully reads your barcode. All coupons you have clipped will be instantly applied after scanning your MyThyme barcode."
Nope, it’s free!
Unfortunately, you must be signed into your account at the time of checkout to redeem an offer.
Yes, you can tell Fresh Thyme more about the types of products you enjoy for a more personalized experience.
There are two ways to place a pickup order with Fresh Thyme.
- Using our Website
- Visit our Home page and sign into your account or select your store to begin the shopping experience.
- Using our Mobile App
- Download our mobile app on the App Store or the Google Play Store.
- You will need to sign into your fresh thyme loyalty account or create an account to get started. Add your items to the cart & reserve a timeslot to take advantage of in-store pricing. We’ll handpick your order to ensure the same quality and freshness you would pick in-store!
It’s the same seamless experience you are used to, but with the benefits of receiving in-store pricing including sales and MyThyme loyalty, no tipping, and a faster curbside experience - all while being picked by a Fresh Thyme Team Member.
If you spend over $35, we charge a pickup fee of $1.95. For orders under $35, the pickup fee is $4.95. You can take advantage of our in-store pricing on all pickup orders placed on freshthyme.com!
Yes! All pickup orders placed on freshthyme.com have the same prices as in-store, including MyThyme coupons and sale prices.
Not at this time. CBD products can only be purchased in-store.
Not through pick-up at this time. Alcohol products can only be purchased in-store or through a delivery service provider like DoorDash, Instacart, Shipt, or UberEats.
We do not accept paper coupons with your pickup order. However, if you purchased the order through Fresh Thyme's pickup, if you are a MyThyme member, then any Mythyme coupon that you clipped will be automatically discounted at time of payment.
While tipping is appreciated, Fresh Thyme Team Members are not allowed to accept tips. Customers' return business and good word of mouth is appreciated!
You can pick up your order within the selected time frame. If you are going to arrive late or need to change your order, please contact the store directly. If the store has not heard from the customer by end of day, the order will be cancelled, and return the items to the salesfloor. Payment is not processed for cancelled orders.
Currently, pick-up times can be scheduled as far out as 2 weeks in advance.
If the timeslot you desire is not available, this means that store already has the maximum amount of pickup orders during that timeframe. Please choose the next available timeslot.
Temperature controlled products are placed in temperature controlled storage.
You can edit your order online before the in-store shopping has commenced.
While we do carry a wide variety of organic produce in our stores, we also carry some conventional items as well. Our organic section is labeled with green signs so it’s easy to spot in the store.
While we do carry a wide variety of organic produce in our stores, we also carry some conventional items as well. Our organic section is labeled with green signs so it’s easy to spot in the store.
All our produce is Non-GMO with one exception, pink pineapples. This item is only available GMO. There is a demand for this item from some of our customers, which we do offer occasionally.
We source locally when available & work with an extensive portfolio of Midwest and US-based growers and suppliers. We also partner with some international shippers to fulfill demand when an item is not available domestically
We try to source locally as much as possible. We work with a variety of Midwest and US-based suppliers, as well as some international partners to bring you the freshest products at great prices.
Certified Angus Beef ® is a brand of meat created by ranchers in 1978 that passes the brands 10 quality standards:
- Marbling & Maturity: Modest or higher marbling – for the taste that ensures consumer satisfaction.
- Marbling and Maturity: Medium to fine marbling texture – the white “flecks of flavor” in the beef that ensure consistent flavor and juiciness in every bite.
- Marbling and Maturity: Only cattle harvested less than 30 months of age by dentition and only A-maturity lean – for superior color, texture and tenderness.
- Consistent Sizing: 10- to 17-square-inch ribeye area*.
- Consistent Sizing: 1,100-pound hot carcass weight or less.
- Consistent Sizing: 1-inch or less fat thickness.
- Quality Appearance & Tenderness: Superior muscling – limits light-muscled cattle.
- Quality Appearance & Tenderness: Practically free of capillary rupture – ensures the most visually appealing steak.
- Quality Appearance & Tenderness: No dark cutters – ensures the most visually appealing steak.
- Quality Appearance & Tenderness: No neck hump exceeding 2 inches – safeguards against cattle with more variability in tenderness.
Only 3% of all beef is distinguished as Certified Angus Beef® brand Prime. This exclusivity guarantees that your beef will be of the finest texture and meets the one of the two highest tiered USDA marbling standards - "slighlty abundant" or "higher marbling."
When we label meat as ‘natural’, that means that it does not contain any artificial ingredients, synthetics, or antibiotics and has been minimally processed.
This means that the animals were not administered antibiotics in their feed, their water or by injection.
To be called organic meat, the animals must meet the standards in four categories set by the USDA. The four categories that the USDA is monitoring are: living conditions, feed, substances, and land.
We believe in preserving the environment as much as possible. In all of our stores, we use Go Green World Project paper products. We also offer reusable bags and recyclable/recycled paper and plastic bags as well as receptacles for used plastic bags to be recycled. We have started composting initiatives at certain stores and electricity-saving initiatives like timed lights and water faucets. Additionally, we partner with food banks at each location to ensure food waste is minimized.
Our plastic bags are made with recycled materials. We do offer paper bags at our checkout lanes, and we have reusable bags available for purchase. We also encourage customers to bring their own reusable bags to use when they shop.
The ‘farmers market’ in our name refers to the farmer’s market grocery concept. We capture the spirit of a weekend farmers market while providing the convenience of a neighborhood grocery store. We carry a variety of produce and fresh items, similar to what you’d find at a traditional farmer’s market.
You can view all our openings and apply on our Careers page.
All candidates must be 16 or older to work at a Fresh Thyme store.