Frequently Asked Questions
Store hours vary by location. Select your home store for up-to-date hours, contact information, and directions.
If at any point, an item is unsatisfactory, we will provide a full refund for the item or exchange it for a different item. We ask that you please provide your receipt when returning an item from our Vitamin and Body Care department.
We do offer gift cards and they can be picked up in any store location. At this time, gift cards are only available in our store locations.
You can submit your products to our buyers for consideration using the Vendor Portal Page. Our buyers will look into your product and contact you directly if interested.
Fresh Thyme offers our local non-profit organizations a 5% discount on our gift cards — just like a Scrip Program. Your organization can sell the gift cards at full price to help raise funds while promoting healthy living. To get started supporting your organization, stop by your local Fresh Thyme with your 501c3 letter and any one of our friendly cashiers will be happy to help you purchase Fresh Thyme Giving Card Program gift cards.
We accept vendor coupons, as long as they are not expired or specified for use at a different retailer.
We accept EBT/food stamps/Link Cards at all our store locations, in-store only. Pickup and delivery orders are not currently eligible for EBT/food stamps/Link Cards use.
At this time, we do not take WIC. We are sorry for any inconvenience.
We accept personal checks in all our stores. Personal Checks are not currently accepted for our pickup and delivery orders.
We’ll gladly take care of this for you on your next visit. Stop by at your earliest convenience and we’ll make sure you’re refunded for the overcharge.
We do offer cash back at checkout – max of $40 at a staffed lane and $25 at self-checkout. The minimum is $1.00.
A preview of our upcoming weekly ad is available on the website on Tuesdays. New ads start on Wednesdays and run through the following Tuesday.
You can view our ad on our Weekly Ad page on our website. Be sure to select your preferred home store to see the correct version of the weekly ad!
Yes! The MyThyme Loyalty Rewards program is FREE to join. Participation requires creating an account and providing your details.
No, the loyalty card is only available digitally through the website or app.
MyThyme Rewards barcode is only visible on Mobile Web and Mobile App:
- Mobile Web
- Navigate to the account settings page, and select the header option for "Loyalty."
- Mobile App
- Open your Fresh Thyme App and select the barcode icon in the top right of the screen.
MyThyme Rewards helps customers get rewarded for doing the shopping they normally would. As a member, you’ll earn 10 points for every $1 spent on eligible products in-store.
- Redeem points for dollars ($) off coupons: For example: Once you reach 5,000 points, customers have the ability to redeem their points for a $5 reward to use on their next purchase of eligible items. Every point earned is valid for 365 days. Save your points for a bigger reward.
- Aside from earning points, MyThyme members receive these great benefits:
- Exclusive instant savings opportunities through weekly coupons towards popular products;
- Access to members-only savings events.
- Access to bonus point and point multiplier events; and
- Birthday rewards.
- Desktop Web/Mobile Web
- Simply sign in to your MyThyme account, navigate to the rewards section of the coupon gallery and select history.
- Mobile App
- Sign in to your Fresh Thyme app and tap the “Rewards” icon on the main navigation menu.
If you return an item, Fresh Thyme reserves the right to reduce your points balance by the number of points earned for the returned item(s).
The points are forfeited.
Points will not be earned, and loyalty reward coupons cannot be used for some items, including:
- Adult beverages (e.g. beer, wine, liquor);
- CBD and other hemp derived items;
- Gift cards;
- Taxes;
- Refundable deposits (e.g., bottles, cans, containers);
- Postage;
- Lottery tickets;
- Fresh Thyme delivery, curbside or other service fees; and
- Third party delivery services (e.g. Doordash, Instacart, Uber Eats, etc.).
Yes, please see our Terms of Use for more details.
When points thresholds are met, a reward coupon will automatically appear in the rewards section of the Fresh Thyme app/website for you to clip. Clip the coupon before your next purchase and save at checkout.
There are two ways for you to clip MyThyme Coupons:
- Navigating the coupon gallery.
- To clip coupons through the Fresh Thyme app, log into your account, then click "Coupons" to start exploring your fresh savings!
- Once you clip a coupon, it will enter your wallet. Scan your barcode or enter your phone number at checkout and your clipped coupons will automatically apply to your purchase.
- Finding a product with a coupon available and clipping it there.
- When you are shopping digitally through our website or app, items that have a digital coupon available will have a "clip digital coupon" button.
- Click the “clip a digital coupon” button to add the coupon to your digital wallet.
- Scan your barcode or enter your phone number at checkout in-store and all coupons will automatically apply to your purchase when eligible.
After a coupon is clipped, it is automatically added to your digital wallet for use in the next purchase. There are two ways for you to ID as a MyThyme member at checkout to redeem offers.
- Using Your Phone Number
- When checking out in a self-checkout lane, you can enter your phone number on the pin pad. The self-checkout machine will audibly confirm once you’ve been successfully identified by saying, "frequent shopper account activated."
- If you are checking out in a staffed lane, a team member will prompt you to enter your MyThyme Loyalty Program phone number on the pin pad or to scan barcode. The team member can reaffirm they have received your ID successfully and all clipped coupons have been applied.
- Using The Fresh Thyme App Your Barcode
- Each Loyalty Member has their own loyalty ID/barcode available in the Fresh Thyme app. Simply open your Fresh Thyme App, and click the barcode icon to view it. Scan at the beginning of the checkout process.
- If you are checking out at a staffed lane, simply pull up your unique MyThyme barcode and when prompted by the cashier, hold your phone up to the scanner. A beep indicates it successfully read your barcode. All coupons you have clipped will be instantly applied after scanning your MyThyme barcode.
Yes. For example, if you have clipped two $5 rewards or a $5 and a $10 reward, both coupons will be added to your digital wallet and will be applied to your next purchase when you identify your MyThyme loyalty account.
Yes. After clipping the reward coupon(s), it will be automatically added to your digital wallet for your next purchase. The points used to clip the coupon will be deducted from your account and you will have 90 days to redeem. If the coupon is not redeemed after 90 days, the coupon will expire and the points used to clip the coupon will be forfeited.
You can view our ad on our If you have provided your birthday into account settings page > profile section, then at the beginning of your birthday month you will receive a one-time use special birthday reward coupon for your use during the month.
Points are deducted when a reward coupon is clipped and added to the wallet. Once clipped, you have 90 days to use the reward coupon. If a reward coupon expires, the points will not be added back to the account.
Yes, rewards and coupons can be combined with both sales or coupons, physical or digital, that are eligible to be combined with other offers.
Not at this time.
The points and rewards are forfeited.
No, the transaction total must be equal to or greater than the reward value.
Yes, any points earned on a purchase will be available for 365 days unless otherwise specified. Bonus points earned through means not related to a purchase may have a different expiration date.
Signing up is as simple as downloading the Fresh Thyme mobile app from either the Google Play or Apple App store. You can also sign up from the Fresh Thyme website by visiting the MyThyme Loyalty page.
If you receive a message indicating that an account already exists, please try resetting your password using the provided link. If you are unsure which email address is associated with your account, please contact customer support for further assistance [email protected].
There are two ways to place a pickup order with Fresh Thyme. On the sign-in screen, select the option below the password field in green text "Forgot your password". This will trigger a password reset email to the email address on file for your account. If you are unable to access the email on file for your account or are having trouble receiving the password reset email, please contact customer service [email protected].
Navigate to the account settings page and select the option to "Delete Account."
This may be an indication that there is an error in your loyalty account settings page where your phone number was input, or the wrong phone number was input at checkout. Scan your loyalty barcode for the best results.
Unfortunately, you must use your MyThyme information at the time of checkout to earn points and redeem offers.
There are two ways to place a pickup order with Fresh Thyme.
- Using our Website: Sign in or create your Fresh Thyme loyalty account. Select your preferred store and begin adding items to your cart.
- Using our Mobile App: Download our mobile app on the App Store or the Google Play Store. Sign in or create your Fresh Thyme loyalty account. Select your preferred store and begin adding items to your cart.
It’s the same seamless experience you are used to, but with the benefits of receiving in-store pricing including sales and MyThyme loyalty, no tipping, and a faster curbside experience - all while being picked by a Fresh Thyme Team Member.
If you spend over $35, we charge a pickup fee of $1.95. For orders under $35, the pickup fee is $4.95.
Yes! All pickup orders placed on freshthyme.com have the same prices as in-store, including MyThyme coupons and sale prices.
Not at this time. CBD products can only be purchased in-store.
Not through pick-up at this time. Alcohol products can only be purchased in-store or through a delivery service provider like DoorDash, Instacart, or UberEats.
We do not accept paper coupons with your pickup order. However, if you purchased the order through Fresh Thyme's pickup, if you are a MyThyme member, then any Mythyme coupon that you clipped will be automatically discounted at time of payment.
Fresh Thyme Team Members do not accept tips. Customers' return business and good word of mouth is appreciated!
You can pick up your order within the selected time frame. If you are going to arrive late or need to change your order, please contact the store directly. If the store has not heard from the customer by the end of the day, the order will be cancelled. Payment is not processed for cancelled orders.
Currently, pick-up times can be scheduled as far out as two weeks in advance.
If the timeslot you desire is not available, this means that store already has the maximum amount of pickup orders during that timeframe. Please choose the next available timeslot.
Temperature-controlled products are placed in temperature-controlled storage.
You can make changes to your order online anytime before a team member begins picking it.
To place a delivery order visit our third-party delivery partners: DoorDash, Instacart, or Uber Eats.
At this time, MyThyme coupons and deals do not apply to purchases made through third-party delivery partners.
Natural does mean different things when referring to different products or commodities. Some manufacturers call out specific natural claims like “no artificial ingredients or colorings,” etc. For each product, it’s best to read the packaging. On products with our label., like fresh meat or deli meats, we define natural on each label, which varies by commodity. Natural products in our bulk food department have no artificial preservatives, colorings, flavorings or sweeteners, and they are only minimally processed. So, the definition of natural varies by brand, item, commodity, etc.
We go to great lengths to make sure our products are packed the same day as shipping, cooled to proper temperatures and maintain proper temperatures until they reach our stores to give you the freshest and best quality produce.
Our Organic produce selection is not treated with pesticides.
All our produce is Non-GMO with one exception, pink pineapples. This item is only available GMO.
Our apples and cucumbers have natural coatings that aid in preserving product and protecting from mold or decay issues.
To preserve and protect the product. They are safe to consume.
Quality, Food safety and Farmer Growing Practices are always top of mind when selecting partners for premium produce.
We focus on Midwest and locally grown produce when in season and source from West coast and Mexico partners when local produce is not seasonally available.
No.
Produce is personal and we take great pride in our partnerships with our farmers. We travel to visit our farm to walk and talk with the farmers themselves. This personal touch helps us maintain our relationships and continue to bring great quality produce to our stores each day.
Depending on the type of produce our farmers grow they will hold Organic, GAP, and HASSIP certifications.
Safety is at utmost importance at Fresh Thyme Market. All recalls are handled through our internal food safety department to ensure the safety of our shoppers.
Produce is delivered every day of the week.
We have very specific guidelines and a rigorous inspection team to ensure that every produce item meets these guidelines to provide quality produce to our shoppers.
Raw fruits and vegetables are naturally free from common allergens.
We are looking into best practices to reduce waste and improve our sustainability practices.
Yes.
USDA certified organic foods are grown and processed according to federal guidelines addressing, among many factors, soil quality, animal raising practices, pest and weed control, and use of additives. Organic producers rely on natural substances and physical, mechanical, or biologically based farming methods to the fullest extent possible. Produce can be called organic if it’s certified to have grown on soil that had no prohibited substances applied for three years prior to harvest. Prohibited substances include most synthetic fertilizers and pesticides. In instances when a grower has to use a synthetic substance to achieve a specific purpose, the substance must first be approved according to criteria that examine its effects on human health and the environment.
Yes.
Produce prices are the same for both in-store purchases and Fresh Thyme pickup orders.
We try to source locally as much as possible. We work with a variety of Midwest and US-based suppliers, as well as some international partners to bring you the freshest products at great prices.
Certified Angus Beef ® is a brand of meat created by ranchers in 1978 that passes the brands 10 quality standards:
- Marbling & Maturity: Modest or higher marbling – for the taste that ensures consumer satisfaction.
- Marbling and Maturity: Medium to fine marbling texture – the white “flecks of flavor” in the beef that ensure consistent flavor and juiciness in every bite.
- Marbling and Maturity: Only cattle harvested less than 30 months of age by dentition and only A-maturity lean – for superior color, texture and tenderness.
- Consistent Sizing: 10- to 17-square-inch ribeye area*.
- Consistent Sizing: 1,100-pound hot carcass weight or less.
- Consistent Sizing: 1-inch or less fat thickness.
- Quality Appearance & Tenderness: Superior muscling – limits light-muscled cattle.
- Quality Appearance & Tenderness: Practically free of capillary rupture – ensures the most visually appealing steak.
- Quality Appearance & Tenderness: No dark cutters – ensures the most visually appealing steak.
- Quality Appearance & Tenderness: No neck hump exceeding 2 inches – safeguards against cattle with more variability in tenderness.
Only 3% of all beef is distinguished as Certified Angus Beef® brand Prime. This exclusivity guarantees that your beef will be of the finest texture and meets the one of the two highest tiered USDA marbling standards - "slighlty abundant" or "higher marbling."
When we label meat as ‘natural’, that means that it does not contain any artificial ingredients, synthetics, or antibiotics and has been minimally processed.
This means that the animals were not administered antibiotics in their feed, their water or by injection.
To be called organic meat, the animals must meet the standards in four categories set by the USDA. The four categories that the USDA is monitoring are: living conditions, feed, substances, and land.
Farmer Focus organic and free-range chicken.
We believe in preserving the environment as much as possible. In all of our stores, we use Go Green World Project paper products. We also offer reusable bags and recyclable/recycled paper and plastic bags as well as receptacles for used plastic bags to be recycled. We have started composting initiatives at certain stores and electricity-saving initiatives like timed lights and water faucets. Additionally, we partner with food banks at each location to ensure food waste is minimized.
Our plastic bags are made with recycled materials. We do offer paper bags at our checkout lanes, and we have reusable bags available for purchase. We also encourage customers to bring their own reusable bags to use when they shop.
The ‘farmers market’ in our name refers to the farmer’s market grocery concept. We capture the spirit of a weekend farmers market while providing the convenience of a neighborhood grocery store. We carry a variety of produce and fresh items, similar to what you’d find at a traditional farmer’s market.
You can view all our openings and apply on our Careers page.
All candidates must be 16 or older to work at a Fresh Thyme store.